Privacy Policy

1. Who we are

Escapement is a watch repair and timepiece restoration workshop located at 90 Mittraphap Road, Nai Muang, Khon Kaen 40000, Thailand. We operate as a small, owner-run business. If you have any questions about this policy or about your data, you can reach us at [email protected] or by calling +66 43 227 856.

2. What information we collect

We only collect information that is genuinely needed to respond to your enquiry or carry out the work you've asked for. This may include:

• Your name and contact details (email address, phone number)
• A description of your watch and the service you're asking about
• Any correspondence you send us through the website contact form, by email, or by phone
• Basic technical data about your visit to this website, such as the type of browser you use and the pages you view (collected through cookies — see our Cookie Policy for details)

We do not ask for payment card details, national identification numbers, or any information that isn't relevant to the service enquiry.

3. How we use your information

We use the information you share with us only for the following purposes:

• To respond to your enquiry and discuss the service you're interested in
• To document the work carried out on your watch and keep a clear record for both parties
• To contact you about the progress of your repair or restoration when relevant
• To improve the way our website works and understand how visitors use it

We do not use your information for unsolicited marketing, and we do not sell, rent, or share your details with other businesses for commercial purposes.

4. Legal basis for processing

We process your personal information on the basis of the legitimate interests we have in running our workshop and providing the services you've asked about. Where you submit an enquiry or ask us to carry out work, processing your details is a necessary part of fulfilling that request. You can withdraw your consent at any time by contacting us directly.

5. How we store and protect your information

Your information is stored on secure systems accessible only to workshop staff. We do not transfer personal data to third-party servers or cloud services unless necessary for the operation of this website (for example, web hosting). In those cases, we use reputable services with appropriate data protection practices.

Paper records relating to watch repairs are kept securely in the workshop for as long as the work is ongoing, and for a reasonable period afterwards in case questions arise. Contact details are not retained beyond what is practically necessary.

6. Sharing your information

We do not share your personal information with third parties except in the following limited situations:

• Where a specialist part supplier or external watchmaker needs to be engaged to complete a repair, and only with your knowledge
• Where we are required to do so by applicable Thai law or a lawful government request

We do not use advertising networks and your data is not passed to advertisers.

7. Your rights

You have the right to ask us what personal information we hold about you, to have it corrected if it is inaccurate, and to ask us to delete it where there is no ongoing need for us to retain it. To exercise any of these rights, please contact us directly at [email protected]. We will respond within a reasonable time and without charge.

8. Cookies

This website uses cookies in a limited way — primarily to remember your cookie preference and to understand basic usage patterns. We do not use cookies to track your activity across other websites or to build advertising profiles. For full details, please read our Cookie Policy.

9. Children

Our website is not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has submitted personal details to us, please contact us and we will remove the information promptly.

10. Changes to this policy

We may update this policy from time to time to reflect changes in how we operate or in applicable requirements. When we do, we will update the date shown at the top of this page. We encourage you to check back if this is a concern, though we do not anticipate frequent changes.

11. Contact

If you have any questions about this policy or how we handle your information, please get in touch: